This training action is publicly funded and completely free of charge for participants.
The call for proposals for this training plan is an initiative of the Ministry of Work and Social Economy (MTES) and the Public Employment Service (SEPE), with the State Foundation for Training in Employment (FUNDAE) responsible for its control and oversight.
Target audience:
Training program intended for self-employed workers.
Upon completion of this course, participants will be able to:
- Master business communication in English.
- Describe and draft organizational structures.
- Function effectively in the workplace and office environment.
- Manage telephone communications fluently.
- Draft written correspondence and manage business travel.
- Avoid misunderstandings and false cognates (false friends).
Acquire the necessary competencies to effectively and fluently resolve typical business scenarios in English, developing receptive (listening and reading) and productive (speaking and writing) communication skills generated by corporate activity.
Content
Knowledge / Cognitive and Practical Skills
- Use of Business Language:
- Application of distinct language registers across business relationships: Business-to-Business (B2B), Business-to-Consumer (B2C), and Business-to-Supplier.
- Application of distinct language registers for specific business operations: Forming Partnerships/Corporations, Mergers, and Joint Ventures/Alliances.
- Use of commercial timelines and scheduling: Agreeing on delivery dates, terms of payment, and establishing deadlines.
- Description of business domains and corporate areas. Grammar and vocabulary relevant to specific business scenarios.
- Explaining Company Structure:
- Explaining how to describe company organizational structures. Specialized phraseology and vocabulary.
- Describing how to outline corporate organizational charts (organigrams). Usage of articles.
- Explaining how to describe departmental functions and responsibilities. Present continuous tense.
- Describing how to draft professional job profiles. Adverbs of time.
- Characterizing the Enterprise:
- Defining the workplace and the office environment. Use of There is / There are.
- Methods for giving directions and instructions. Countable and uncountable nouns, quantifiers.
- Locating objects and physical assets. Prepositions of place.
- Describing itineraries and directions. Compounds of How.
- Conveying schedules and time connotations. Present continuous for future arrangements.
- Conducting Telephone Communications:
- Sending and taking messages. Specialized phraseology and vocabulary.
- Scheduling appointments and meetings. Future tenses.
- Placing and taking orders.
- Requesting and providing information.
- Written Correspondence and Business Travel:
- Describing airport procedures, bookings, ticketing, dining, and directions.
- Grammatical structures: Polite formulas, requests, interruptions, confirmations, etc.
- Vocabulary usage: Words for polite requests and expressions of gratitude, dining terminology, ordinal numbers, requesting information, and seeking confirmation.
- Identifying Frequent Errors and False Cognates (False Friends):
- Identifying and reviewing words and structures prone to misunderstandings or confusion, or that may be deemed offensive.
Management, Personal, and Social Skills
- Awareness of the strategic importance of leveraging essential English language competencies within the enterprise.
- Commitment to formal linguistic accuracy ensuring communication faithfully reflects the intentions of all interlocutors.
- Appreciation of the importance of communicating orally with fluency and spontaneity with agents, clients, and suppliers to facilitate business operations.
- Development of a proactive attitude toward internationalization and operational management, understanding associated risks and procedures.
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